Report a discrepancy with traceable evidence
Send the purchase-order reference, SKU, lot or carton identification, affected quantity and clear photographs or video. Keep representative goods and packaging available for review.
Review against the approved specification
We review the discrepancy against the signed sample, tolerances, inspection criteria and commercial agreement. The review records containment, cause analysis and the proposed corrective action.
Agree the resolution in writing
Replacement, rework, credit or other arrangements depend on the verified issue and the applicable agreement. Contact the team before returning goods so the handling and freight responsibilities can be confirmed.